What is an HVAC Certification
Customer service with a quality certificate
“A well-functioning customer service gives the heating operator security and is an important selling point for many customers today. We at Windhager have always placed great value on professional customer service, ”explains Michael Scheil, Head of the Windhager customer service department. In order to have the high service quality confirmed officially, the company recently had itself certified with the TÜV seal for service and consulting quality.
Focus on employee skills
The new TÜV certificate pays particular attention to the area of employee qualification. The ongoing education and training of customer service employees plays a central role here. In addition, the complaints and reclamation area, the customer loyalty process and the service equipment or the equipment of the branch are carefully examined. Ongoing analyzes are intended to ensure a continuous improvement process.
Windhager was able to meet all the required criteria with top ratings. "Anyone who buys a Windhager heater can not only rely on high-quality" Made in Austria "quality, but also on first-class support from our factory customer service. We can now also prove this to our customers through objective certification with the TÜV seal, ”says Windhager customer service manager Michael Scheil.
Customer service has always played a central role at Windhager. With more than 100 well-trained customer service employees, the company ensures that Windhager heating operators are supported quickly and competently - 24 hours a day, 365 days a year. Windhager also offers attractive additional services to enable its customers to have the most work-free and carefree heating possible. With the remote monitoring program Windhager Connect Professional, the operator can monitor his heating system around the clock via the internet and optimize the heating operation. “Our goal is for the customer to feel more than 100 percent confirmed in their decision in favor of a Windhager heating solution after contacting Windhager customer service. The numerous positive feedback from our customers confirm that we have succeeded, ”said Scheil.
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