What is the secret of effective communication

7 secrets of good communication that communication experts master in their sleep

Is there such a thing in your company? Such an employee or supervisor with whom it is simply fun to communicate and who therefore enjoys the respect of everyone else? In which you always receive well-founded advice, feel comfortable and valued in conversation and always leave the situation motivated? We are talking about one Communication experts. Someone who has mastered the rules of good communication in their sleep and accordingly moves successfully through everyday life and work. Because such people not only act like a kind of magnet on employees, but also on professional success. Good, i.e. effective communication has a beneficial effect on interpersonal relationships, increases motivation, prevents misunderstandings and strengthens teamwork. With the help of the right words and the right appearance, many goals can be achieved much faster. The moment has now come when you can step out of the shadows of admiration and become such a communication expert yourself. Certainly it takes some practice and expertise, but the following 7 secrets of good communication are a significant start:


Listen more than you speak

Recall a professional or even personal conversation in which you were very interested and looked forward to a stimulating discourse, but which you were unable to put into practice because the other person spoke continuously. A conversation in which you had the feeling that the person you were speaking to could hardly wait for the end of your speech to start again with his own points. That can be very frustrating, doesn't it? When communicating well, contrary to popular belief, it's not just a person's speaking that matters. Instead it plays non-verbal communication plays an equally important role. One of the most important skills is active listening. Active means that you don't just let yourself be swept away by the words of a conversation partner, but listen to them consciously and with concentration. Because this has several advantages. First of all, you will learn valuable information only through active listeningthat can be vital to the conversation. You can put this in relation to previous knowledge, read between the lines or even integrate it directly into the ongoing conversation and use it. For example, if you are talking to a business partner about new trends in the online market, active listening can provide you with valuable insights into the level of knowledge of your counterpart. On the one hand, this creates a common basis for the conversation and reduces the risk of misunderstandings; on the other hand, it helps you to obtain new information. This new knowledge can also be used to advantage directly in the conversation. By listening learn more about the attitude, emotions and thoughts of your interlocutor on a specific topic. You can then align your own communication accordingly. For example, if the other person tells you about their disappointment with a failed project in the previous week, you can put your own success stories behind them and address their worries instead, because the most important advantage of active listening is that you can use them Radiate empathy. Your conversation partner will feel much more comfortable and understood when talking to you, which contributes to a positive and open-minded course of the interaction. It shows your counterpart that their opinion counts and that they are valued. These messages are particularly helpful in teamwork. So it distinguishes you as a great communication talent if you are able to listen properly and respond to the other.

Make sure that you understand the other person correctly

Along with the above, it is essential for a conversation that you really understand what the other person is saying. This depends on two factors. First, as mentioned earlier, you should practice active listening. Do not think about your own answer while the other person is speaking! This will focus all of your attention on yourself and not on the subject of the conversation. Instead, practice focusing solely on what is being said. If necessary, check back or ask the other person to repeat themselves. This is how you make sure that you pick up on all the important information. Second, you should then If there are significant details, check that you have understood them correctly. The easiest way to do this is to summarize certain facts in your own words and share them again with the person you are talking to, for example: “Well, XY, I understand correctly that you need personal support for project XY in order to get it done in time by planned date to be completed? " Be careful not to put any emphasis on what has been said during such repetitions. It is only a matter of working with the person you are speaking to to ensure that you have understood what is being said correctly. Only then do you react.

Start a conversation with confidence, not in a hurry

When a communication expert approaches another person, he takes the time to do so. You would never hear sentences like "Hello XY, I really need to talk to you about last week's project". This would be a very effective way of getting started, without wasting any time, but this rush does not directly contribute to the relationship of trust between the two dialogue partners. Instead, it would be better to start with one friendly and interested start to the conversation to search. For example, you can first ask your conversation partner how he is doing, what his last weekend or vacation was like and how up-to-date work on a particular project is. Even if small talk has the reputation of being superficial - usually wrongly - it can be advantageous for starting a professional or personal conversation. In this way, you first direct the focus to your counterpart, who will be much more positive due to the interest in his or her person than with a cold, impersonal start.

Know what you are talking about

Would you like to earn the respect of your colleagues for your expertise? Then you have to acquire them too! Gather all of the necessary knowledge, insights, and forward thinkingthat is especially important for your field of activity. Always educate yourself, show curiosity about the unknown and be open to learning, because you won't impress your colleagues if you don't know about technical questions. You can gain your trust by being fully informed and being able to pass this knowledge on in an understandable manner. True expertise is always respected and you will notice how colleagues appreciate you for your advice and the value you add to conversations. And if you really don't know about something: be honest! Nothing is worse than feigning knowledge and then being exposed as completely ignorant in the course of a conversation. It is better to tell your counterpart directly that you have no idea about a certain issue, but that you are willing to learn more about it from them.

Be clear and direct

Especially when it comes to specialist or even technical topics, experts in their field tend to assume specialist knowledge from their interlocutor and thus explain facts in a way that is far too complicated and excessive. Often they then look into interested faces on the person opposite, but large question marks light up in their heads themselves. In the worst case, the conversation partner even completely loses the thread.With good communication, you say exactly the right thing - not too much, not too little and not too complex. Try to express your concern in as few words as possible, but without leaving out crucial information. The famous “W questions” - Who, what, how, when, where, why - should of course be answered in the course of the conversation. But if that turns out to be too dissolute, the other person will either wander mentally or not be able to understand what you are actually getting at. An important aspect of complex and technical topics is this to explain in simple terms. A popular technique, expressed in Internet slang, is Eli5. That means "Explain like I'm 5 (years old)", so "Explain it to me like I am 5 years old”. The message behind this is to break down complicated facts and explain them in such a way that even people without prior knowledge can understand them.

Pay attention to your non-verbal communication and that of the person you are speaking to

Body language is a very important part of good communication. Because even if we do not speak, we still send signals to our counterpart. Our facial expressions, gestures and posture sometimes conveys even clearer messages than our words could ever do. If you talk to a colleague about a project and he listens with crossed arms and narrowed eyebrows, you can derive a tendency towards a rather negative attitude to the topic. Maybe he is skeptical, maybe just overly focused - but he is not open-minded. Accordingly, your non-verbal communication is perceived by the other person, which is why you are attach particular importance to your own demeanor should. Do not cross your arms or legs in conversations, speak at a comfortable and appropriate volume and ensure that you have an open, friendly charisma. All these factors will send positive signals to your counterpart and accordingly also contribute to a favorable course of the conversation. Actively influencing your own body language certainly requires practice and patience at the beginning. In particular, unconscious habits such as frequent clearing of the throat, bent posture or nervous playing with objects are difficult to get rid of at first. But the effort is worth it! De facto True communication experts prefer face-to-face conversations precisely because of the non-verbal communication. Because this way you can collect honest information about the attitude of your conversation partner and consciously have a positive effect on your counterpart. Modern means of communication such as the telephone, e-mail or text message cannot offer these advantages.

Think before you speak

This advice is open to two different interpretations: First, you should never start talking rashly. Take note of the advice given above for good communication - do your research, listen carefully, assess the attitudes and thoughts of the other person. All of this will help you find the right words for your concern. If you instead enter important conversations unprepared and inattentive, you run the risk of saying the wrong thing or reacting inappropriately. Second, this advice is also meant in a broader sense. If you do not agree with something, are annoyed about a statement or even angry, you should not carelessly leave these feelings free. You are responsible for your own emotions. Remain factual and formulate from your own perspective if possible, such as "I was a bit surprised that you were of the opinion ..." This consideration is particularly important when making important decisions, messages and strong negative feelings. If you want to share criticism with someone or talk about negative feelings, it is better to wait until the next day - if possible. If your intentions are still unchanged, you should really implement them. However, if your intentions change and you don't feel like them anymore, it would probably have been the wrong decision to talk about them directly. Thinking before speaking is an often underestimated, but very important quality of good communication. In fact, if you let them mature in your mind for some time beforehand, your words will seem a lot more thoughtful and meaningful. In addition, in the age of modern communication, in which instant answers and reactions are required at every point, you will be valued for your thoughtful and meaningful statements. It was you, ours 7 secrets of good communication. If used correctly, you will be surprised how much this advice will change the course of your future conversations.We wish you every success!