Who gave the first engagement ring?

Nice gift with a problem - diamond keeps falling out of engagement ring

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An engagement is a promise. But what if the ring doesn't do what it says on the tin?

The "Espresso" listener was very happy when she received a noble engagement ring a little over a year ago. However, happiness is quickly clouded, because after only three months the big stone falls out of its socket for the first time. It's just the beginning of a whole odyssey:

January 2019: The listener receives an engagement ring set with 14 small and one large diamond from her fiancé. The value: almost 4,000 francs.

April 2019: During a meal together, the big diamond falls out of place for the first time. The listener finds the stone under the chair. The jeweler cannot explain this, apologizes and writes in an email: "We have never seen the stone fall out of place without a hard blow." The ring will be repaired free of charge.

May 2019: Again the stone falls out of position, but this time it is lost. The jeweler will replace the diamond free of charge and declare that he will make the ring from scratch. In the mail it says: “We already have a slightly newer version of this model in which the handles are a little stronger. (...) I promise you that the new variant will hold up. I put my hand in the fire. "

The couple is entitled to a refund

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For SRF legal expert Gabriela Baumgartner, the case is clear: "If you have a ring made by a jeweler, you as a customer can expect the stone to last." In this case, the stone fell out of its setting several times and the jeweler was unable to keep the stone in place despite reworking. "In this case you can withdraw from the contract as a customer."

Specifically, this means that the jeweler has to reimburse the full purchase amount. In return, the customer has to return the ring to the jeweler. A fault, as the jeweler says to «Espresso», has to be proven. "He would have to have an appraisal made and prove that it is the customer's fault."

September 2019: Nothing but trouble for the couple. The stone is lost for the third time - and is replaced again. But it is enough for the couple, they no longer want the ring. The jeweler suggests making a new ring. The couple declines with thanks. The two want the money back.

September 2019: According to the couple, the stone falls out of its setting a fourth time. In contrast, the jeweler speaks of “Espresso” about “only” three incidents.

December 2019: The jeweler refuses to refund the couple in full. He only wants to repay the value of the material, almost 1,500 francs for the gold value and the small and large diamonds.

February 2020: The jeweler blames «Espresso» on the listener for the fact that the stone kept falling out of place. The couple denied this and stated that the allegation of personal negligence was never an issue.

March 2020: Appointment before the justice of the peace.

Espresso, March 10th, 2020, 8:13 am

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  • Comment from marlene Zelger (Marlene Zelger)
    That would not happen in "my" Jouvelier business. I have my rings checked regularly. If necessary, they are brought back into shape. Only recently "my" shop repaired the solitaire inherited from mom and replaced the bent fastenings.
    Agree agree to the comment
  • Comment from Margrit Holzhammer (Margrit Holzhammer)
    Worth considering: Maybe this engagement doesn't have to be ...! Therefore, examine whoever binds forever...
    Agree agree to the comment
    1. answer from marlene Zelger (Marlene Zelger)
      Or even more so. The diamond was gone, love remains.
      Agree agree to the comment
    2. Show answers
  • Commentary by Peter König (Vignareale)
    But that's a completely normal warranty case, either
    the seller can do this to the satisfaction or complain, for whom this is too cumbersome, openly go to the competition and have it sorted out on their own account. Withdraw as a lesson
    Agree agree to the comment
    1. answer from Margrit wooden hammer (Margrit wooden hammer)
      This is really a guarantee case! It really doesn't take a whole public novel to do that.
      Agree agree to the comment
    2. Show answers

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